Fair and transparent

Refund Policy

Last updated: 5 September 2025 Download PDF

Clear guidelines for refunds, credits, and cancellations.

Request refund How it works
Fair process 24-hour notice Quick processing Clear criteria
Refund policy illustration
1

Refund eligibility

You may be eligible for a refund or credit in the following situations:

  • If I cancel a session: You may choose a full refund or credit for a future session
  • If you cancel with 24+ hours notice: You may receive a credit for rebooking
  • Technical issues on my end: Full refund or free rescheduling
  • Unsatisfactory service: We'll work together to find a fair solution

! Please note

Cancellations with less than 24 hours' notice or no-shows may be charged in full, as outlined in our Terms & Conditions.

2

How to request a refund

Requesting a refund is straightforward. Simply follow these steps:

  • Contact me: Email yuli.learning.uk@gmail.com
  • Include details: Your name, session date/time, and reason for the refund request
  • Wait for confirmation: I'll respond within 24 hours with next steps
  • Receive your refund: Processing typically takes 3-5 business days

i Processing times

Refunds are usually processed within 3-5 business days. The time it takes to appear in your account may vary depending on your payment method and bank.

3

Refund methods

Refunds will be issued using the same payment method used for the original transaction:

  • Bank transfer: 1-3 business days
  • Credit/debit card: 3-5 business days
  • PayPal: 1-2 business days
  • Other methods: Varies, typically 3-5 business days

If the original payment method is no longer available, we'll work with you to find an alternative solution.

4

Credits and rescheduling

In many cases, you may prefer a credit over a refund:

  • Session credits: Valid for 6 months from issue date
  • Flexible scheduling: Use credits to book future sessions at your convenience
  • No additional fees: Credits maintain their full value
  • Easy rebooking: Simply mention your credit when booking

Credits are often more convenient than refunds and allow you to continue your learning journey when it suits you better.

5

Non-refundable items

The following items are generally not eligible for refunds:

  • Partially used lesson packages: Individual sessions from multi-session packages that have already begun
  • Expired credits: Credits that have passed their 6-month validity period
  • Late cancellations: Sessions cancelled with less than 24 hours' notice
  • No-show sessions: Sessions where the student doesn't attend without notice

i Exceptional circumstances

I understand that genuine emergencies happen. If you have exceptional circumstances, please get in touch and we'll discuss options on a case-by-case basis.

6

Questions and support

If you have any questions about our refund policy or need help with a specific situation, I'm here to help.

Email: yuli.learning.uk@gmail.com

Response time: Within 24 hours

I aim to resolve all refund requests fairly and promptly. Your satisfaction with our service is important to me.

Related policies: Terms and Conditions • Privacy Policy